Why does the print colour on my monitor vary from the colour of the print received?

All artwork colours are reproduced accurately however, a slight variation may occur due to the difference in print methods versus what you may be viewing on your computer monitor respective of the colour, brightness, and contrast variations on assorted monitors. Then there is also the factor of an image that is viewed on a light source versus paper medium. Images viewed with light from your monitor and paper covered with ink will always be different.

What if I want to know the status of my order?

If you want to check the status of a completed order, please use the tracking number included with our shipment confirmation email.  If you have any other questions whatsoever about your order please email us at customer.service@moon-beams.ca and we will be happy to assist you.

What if delivery is late?

If a delivery is late the purchaser is to inform by email customer.service@moon-beams.ca along with provision of any pertinent details in this regards. We will then contact the authorized carrier to resolve the respective delivery problem.

What if my order is damaged in transit?

Upon receipt of the artwork ordered, the purchaser must check that the product has not been externally damaged in transit. If the Purchaser is unhappy with this point of service he/she reserves the right to decline acceptance of delivery by not signing for the package.

When I order one of your works on canvas what type of wrap around border should I use/request?

The answer to this depends on your personal preference. Generally speaking many of our designs do not facilitate a gallery wrap as you would loose too much of the design. With a gallery wrap you would be taking a printed canvas and wrapping it around the stretcher bars (the canvas frame). The canvas is folded over the edge of a wooden stretcher frame and is attached to the back which could result in loosing  two inches or more all the way around the print depending on the size of your frame. Most of our pieces would be better suited to either adding a mirrored border or complimentary solid coloured border (museum wrap) to facilitate wrapping around the canvas frame.  How much of a border depends on the thickness of wood you would be using for your framing requirements.  i.e. 1″, 1 1/2″, 2″.

To minimize the shipping costs we would prefer to ship your artwork in a tube. That being said however, when we print your work it will still be necessary for you to provide us with the size and type of border you require for your framing purposes.  With this information we will be able to print the artwork complete with the proper sized border to meet your requirements.

Do you provide a coating to protect the canvasses?

All artwork that is printed on canvas is furnished with a protective UV water resistant coating that is available in a gloss, semi-gloss or matte finish.

How do I care for my canvas artwork?

For best results avoid placing your artwork in areas of prolonged direct sunlight (as I know from my own experience). Even though the prints are protected with a UV coating if your canvas is left in direct sunlight over time your canvas will become dull and faded.  Also, if you happen to live in an area with high humidity please take care in this matter.  Something as simple as creating a good air flow may be all that is needed. We treat our canvases to withstand temperature and humidity changes however if you store your art in an area that has constant exposure to high humidity stretcher bars can warp and in severe humidity this may cause the canvas to sag.

Of course the occasional dusting would probably be the next concern (grin cursed dust it never quits).  In this event avoid a cloth which is rough and heavy and positively do not use any polishes or chemicals.  Cloths of the softest material possible should only be used.  When necessary you can use a damp cloth.  All or our canvases are finished with a protective water resistant coating though discerning care is required to maintain your treasure.

If you follow these recommendations you can be sure that you will have a print that will last for years to come.